Timmsy
May 29 2009, 03:04 PM
QUOTE
Good news!
Hypernia Australia is back online!
We are pleased to announce we have finished negotiations on new contracts and we will be bringing all new servers online with our new facilities and upstream providers. Through our new contracts we will be servicing Sydney as of this weekend and beginning to service Perth this coming week.
So we are not only back online, but we are now offering services in both Sydney and Perth, with plans to add additional locations later this year.
As this coming weekend progresses we will be bringing our new equipment online and will begin to migrate all services to our new machines and upstream providers. We will be working as hard and as quickly as we can to migrate all services and do our best to keep any service interruptions to a minimum.
Once your new services are online, you will receive a email with all your new access information.
---
PLEASE NOTE: All billing accounts will be automatically reinstated and all services will be migrated to the new machines when feasible. If you do NOT wish to continue your service, please submit a ticket to "Cancellations" immediately!
All pricing will remain the same! There will be no rate hikes or changes in pricing, we have worked very hard on the new contracts and please to say we are able to keep Australia online at the same great pricing as before.
---
We would also like to thank everyone for their continued patience as we worked through the issues as of late and we promise you that we are doing our best to support Australia and keep service at affordable rates.
Thank you,
Hypernia Hosting Corp.
Too little too late.
Orded 2 servers for a full year from TheGameMonsters.com yesterday
Timmsy
May 29 2009, 03:27 PM
Just to let you know, if you loose your data provider next time, Keep your customers informed every step of the way.
I probebly might of stayed if i knew what was going on.
Signed
One Pissed off website admin and 155 clan members
Jelle
May 29 2009, 03:46 PM
QUOTE (Timmsy @ May 29 2009, 10:27 PM)
Just to let you know, if you loose your data provider next time, Keep your customers informed every step of the way.
I probebly might of stayed if i knew what was going on.
Hi,
That's exactly what we did.
When the situation with the current provider became unmanagable, we informed everyone. While we started looking in other directions.
Now that we found a new one, we informed everyone as well.
Timmsy
May 29 2009, 03:54 PM
As i understand it you said services in australia will cease.
Lane
May 29 2009, 04:21 PM
Hi,
I am sorry if you misunderstood, per our original emails we were only shutting down service temporarily while we rebuilt our infrastructure.
With today's email you can see we are almost finished with our new infrastructure, while we are very sorry to hear you will not be returning, we do hope to see you back in the future.
The best of luck to you with TGM.
VuDo0
May 29 2009, 06:58 PM
Sigh, I even bought servers from TheGameMonsters.com a few days ago... =='
Alright, I'll stay with both, and will pay for both providers, I will use hypernia as my main one and the TheGameMonsters.com will be my back up.
John.
x4nt
May 29 2009, 07:03 PM
Good luck to everyone who went with Game Monsters.
We had a vent server with them and it was fairly decent so we figured we would try their gameservers, they are absolutely terrible.
The amount of packet loss and lag everyone who joined it had, we didn't even use it once.
Several emails to their support, they said the server was fine and there was nothing to fix.
Corkz
May 29 2009, 08:39 PM
The original email i never got, only the reminder. and by the looks thats what everyone else got to , if you want to keep the ones that are leaving i think a discount would be notice to entice them back if you want to keep them.
Timmsy
May 29 2009, 09:47 PM
QUOTE (x4nt @ May 30 2009, 10:03 AM)
Good luck to everyone who went with Game Monsters.
We had a vent server with them and it was fairly decent so we figured we would try their gameservers, they are absolutely terrible.
The amount of packet loss and lag everyone who joined it had, we didn't even use it once.
Several emails to their support, they said the server was fine and there was nothing to fix.
Thanks
ive spoken to a few people that are extreamly happy with Game Monsters unlike Hypernia.
As for Hypernia... don't send us a message saying we've explored all avenues and it's not feasable so we're closing down the Sydney server and a day before it's due to shut down...you tell us it's all fine because you've made a plan. For the money invested in new Servers we could have bought 12 of your servers.
WallOfPain
May 29 2009, 10:31 PM
Who are the new upstream providers???
DarkReaper
May 30 2009, 12:48 AM
Well at least you are back for Australians
x4nt
May 30 2009, 01:25 AM
QUOTE (Timmsy @ May 30 2009, 12:47 PM)
Thanks
ive spoken to a few people that are extreamly happy with Game Monsters unlike Hypernia.
Lucky them, but our server was completely useless and no one would scrim us on it.
@Lane
What effect will change in upstream provider have on the upcoming Dedicated Servers avail in Australia?
Jelle
May 30 2009, 01:28 AM
QUOTE (Timmsy @ May 30 2009, 04:47 AM)
As for Hypernia... don't send us a message saying we've explored all avenues and it's not feasable so we're closing down the Sydney server and a day before it's due to shut down...you tell us it's all fine because you've made a plan. For the money invested in new Servers we could have bought 12 of your servers.
Hi,
We explored all avenues with the current provider, so decided to close it down while we looked into other avenues. And we let all clients know, so everyone had ample time finding a new host.
Now that we found another avenue to take, we've informed everyone. And anyone willing to stay, is more then welcome to.
QUOTE (DarkReaper @ May 30 2009, 07:48 AM)
Well at least you are back for Australians
Glad to be "back"!
QUOTE (x4nt @ May 30 2009, 08:25 AM)
Lucky them, but our server was completely useless and no one would scrim us on it.
@Lane
What effect will change in upstream provider have on the upcoming Dedicated Servers avail in Australia?
That remains to be seen, of course if you're staying. You will be getting a credit, instead of a refund where applicable.
loeviper
May 30 2009, 02:43 AM
What are test IPs?
VuDo0
May 30 2009, 06:47 AM
I believe the old vent servers are now dead... Waiting for the new ones.. Hope it will be smooth and better.
John.
tommytill
May 30 2009, 10:58 PM
I take it as its a new provider it will mean new IP's allocated, and do you have a ballpark time for servers to be back online?
thanks
Smex
May 31 2009, 08:17 PM
lol you can keep gamemonstor mate.
I'll be patient until the new upstream provider and Hypernia have sorted their stuff out. which it looks to be pretty close. TS ip (not confirmed) looks like going live soon. But if you read the email at the start i though that was ball park enough. over the weekend and during the week.
I have backups in place to ensure we stay online.
I cant wait till there are servers in the WA network.... 5 ping FTW awesome poopoo.
lol at the word edit, i typed shite (without the E) and came up with poopoo
6blackravens
Jun 1 2009, 11:21 AM
QUOTE (x4nt @ May 30 2009, 10:03 AM)
The amount of packet loss and lag everyone who joined it had, we didn't even use it once.
Several emails to their support, they said the server was fine and there was nothing to fix.
That sounds very familiar, very, very familiar. Out of the 20 days we had our Hypernia server lots of days were laggy and unplayable,
I had to lock it and keep it locked to save our own reputation. still waiting on my refund too.
Jelle
Jun 1 2009, 11:51 AM
QUOTE (6blackravens @ Jun 1 2009, 06:21 PM)
QUOTE (x4nt @ May 30 2009, 10:03 AM)
The amount of packet loss and lag everyone who joined it had, we didn't even use it once.
Several emails to their support, they said the server was fine and there was nothing to fix.
That sounds very familiar, very, very familiar. Out of the 20 days we had our Hypernia server lots of days were laggy and unplayable,
Exactly why, we closed down operations when we realized what the cause was.
WallOfPain
Jun 1 2009, 06:17 PM
Post a test IP for each location (Perth & Sydney) please.
Smex
Jun 1 2009, 09:08 PM
203.14.173.57:17567 for my 2142 server
58.6.13.191:7707 Killing Floor Server (says its running but not sure as it hasnt been confirmed that the install has been completed)
Danyon
Jun 2 2009, 12:09 AM
I also moved to TheGameMonsters.com
I thought it was gonna be perm shutdown, since it was like the end of the month and still nothing.
I might come back if there's any special offers
WallOfPain
Jun 2 2009, 12:23 AM
Maybe Hypernia can offer you the first month at half price or something to get you to come back.
Dr.Stinglock
Jun 3 2009, 12:14 AM
QUOTE (Danyon @ Jun 2 2009, 12:09 AM)
I also moved to TheGameMonsters.com
I thought it was gonna be perm shutdown, since it was like the end of the month and still nothing.
I might come back if there's any special offers
Hmm, just had a look at their site, wow, it just reeks of frontpage. Hey, you should really get a shirt! Pity they don't offer L4D or 20 Free vent slots, CSS plans specifications
wtf?.
I'm finding it pretty damn funny that everyone who was willing to jump ship at a moments notice are now asking for an incentive to come back.
Oh and from a quick GEOIP the upstream provider looks like it's iinet but feel free to check your own servers.
Skorpion
Jun 4 2009, 04:33 AM
Hi ya Fellas
Yep I nearly went to game monsters but waited until the last minutes and finally Hypernia came through
I had a few questions for the Hypernia Boys, when I found out rather than get confused in the shut down i just asked well a lot of questions you know what when where if? etc. etc. I am sure
Hypernia support would rather get a lot of annoying question than just leaving
I have had few misunderstandings with Jelle he he yep but even if you don't like someone or visa versa you can always work out something.
I guess my comment is if in doubt ask and ask a lot of questions, its saves a lot of grief and misunderstanding
Even now I am having major problems with my server getting up and running but I know that the support guys
will sought it out eventually and at times is a challenge for them (being in support for many years and now an IT Manager I know)
ok here's hoping all goes well for everyone.
Smex
Jun 4 2009, 07:00 PM
i have a cod 4 server and a bf2 server and they are running ok
My SS's are going 1600x820 sample rate 4 - PB stream is going PBbans and An All aussie/nz Stream yet to be announced - BF2cc working and just awaiting for a WA server to pop up.
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