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> Bad Support, Don't call support
elmerfudd
post Feb 12 2012, 03:54 PM
Post #1


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Posts: 20
Joined: 17-May 11
Member No.: 18305



I called the support after I put in a ticket in.
The guy tells me to put a ticket in and hangs up on me.
Why put a support number up if we can't use it
without being treated like garbage


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elmerfudd
post Feb 12 2012, 09:23 PM
Post #2


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Group: Advanced Members
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Joined: 17-May 11
Member No.: 18305



Can't sign in to support.
when I sign in to the control panel it shows all my servers status unknown.
it won't let me do anything with out error messages.
when I call now they just won't answer.


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elmerfudd
post Feb 13 2012, 10:08 AM
Post #3


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Posts: 20
Joined: 17-May 11
Member No.: 18305



Dang they answered
Told me to submit a ticket.
They just won't look at it and see that there's
a lot of errors on my box.
They Don't listen to me when I tell them
I can't sign in to support.
and I spend 420.00 a month.

Art of war gaming here I come.

ps: They don't even look at the forums


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Jelle
post Feb 13 2012, 10:12 AM
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Joined: 4-May 05
From: Netherlands
Member No.: 1337



Please be sure to submit tickets using authorized e-mail addresses.

We can't just give out account information to every John Doe that passes by.


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1-800-284-6978
www.hypernia.com

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elmerfudd
post Feb 13 2012, 11:42 AM
Post #5


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Posts: 20
Joined: 17-May 11
Member No.: 18305



I tried to submit a ticket
They say my email is invalid



*Edit
Correct, you wheren't authorized by the account holder.


This post has been edited by Jelle: Feb 13 2012, 08:03 PM


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Leif
post Feb 13 2012, 03:28 PM
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Posts: 7
Joined: 28-April 11
Member No.: 18280



Hi,

If your billing account is in the old members.hypernia.com system, you will not be able to login to submit a ticket. You can submit a ticket two ways if this is the case.

1 - Send and email to support (at) hypernia.com
2 - On http://portal.hypernia.com, click the Submit a Ticket link (Without logging in)

Once we can verify your account, we will be happy to assist you.


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Leif LaLanne
Hypernia Agent
1-800-284-6978
www.hypernia.com
leif -at- hypernia.com

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